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Home | Catalog | Subject | Customer Service in LIS
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Defusing the Angry Patron, Second Edition
A How-To-Do-It Manual for Librarians

Rhea Joyce Rubin
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Customer Care
A Training Manual for Library Staff

Pat Gannon-Leary and Michael D. McCarthy
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Training Library Staff and Volunteers to Provide Extraordinary Customer Service

Mark L. Smith and Julie Todaro
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Building a Successful Customer Service Culture
A Guide for Library and Information Managers

Joyce Little and Maxine Melling
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