Author Profile
Rhea Joyce RubinRhea Joyce Rubin has been an independent library consultant for thirty years. She specializes in extending public library services to people who do not traditionally use the library, and in outcome measurement. Working exclusively with libraries, Rubin divides her time between consulting (problem solving, planning and evaluation) and training. She has trained more than 10,000 librarians and paraprofessionals in more than 40 states. She is the recipient of four awards from the American Library Association, including the Shaw Award for Library Literature in 1980 for her first two books. This revised edition of Defusing the Angry Patron is her 13th book. For more about Rubin, see her profile in Who's Who in the World, Who's Who of American Women, Who's Who of American Education, or Contemporary Authors or visit her website www.rheajoycerubin.org.
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